Version History
Here you can find the changelog of Freshdesk since it was posted on our website on 2016-12-25.
The latest version is 9.0.0 and it was updated on soft112.com on 19 April, 2024.
See below the changes in each version:
version 8.9.1
posted on 2024-03-20
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy
version 8.7
posted on 2023-10-04
Freshdesk Support Desk is now Freshdesk.
version 8.5
posted on 2023-07-07
We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.
version 8.4
posted on 2023-04-21
Dropdown choices that have been archived will no longer be visible to agents across all the types of forms in the mobile app. Archival of choices from a dropdown can be done from the Admin page of Freshdesk.
version 8.3
posted on 2023-04-21
Tasks and tickets created from Freshchat will now be visible on the Freshdesk Mobile app.
version 8.2
posted on 2023-03-23
Bug fixes and improvements.
version 7.5
posted on 2022-02-25
Introducing the GoodData integration with Freshdesk. Extend your analytical capabilities and always stay on top of your metrics, even on the go!
version 7.4.1
posted on 2022-01-31
Bug fixes.
version 7.4
posted on 2022-01-21
This update will let you respond to tickets raised through Whatsapp. A few other bugs have also been fixed.
version 7.3
posted on 2021-12-23
Introducing Analytics right within the Freshdesk mobile app. Now, keep track of all your important metrics on the go, right from within your mobile application.
version 7.2.2
posted on 2021-12-23
We’ve made some minor enhancements. Hope you enjoy using our app!
version 7.2.1
posted on 2021-12-13
With this update, you will be able to
- set your notification schedule (without the app crashing)
- attach images to a ticket via camera
and a lot more
version 7.2
posted on 2021-10-25
This update introduces formatting options in your responses on tickets.
version 7.1
posted on 2021-10-07
Bug fixes and security updates
version 7.0
posted on 2021-08-31
At Freshworks, our commitment is to deliver products that are easy to try, easy to buy, and easy to use for customers. With our omni-channel offerings, we have simplified the naming of our suite of CX products in order to make it easier for customers to understand how our products are deeply integrated.
So, Freshdesk is now Freshdesk Support Desk!
version 6.16
posted on 2021-08-05
This update introduces a refreshed look for the ticket page. Now you’ll have a consistent experience across all platforms.
version 6.14.1
posted on 2021-07-09
With this update, field technicians with the right privileges can create service tasks.
version 6.15
posted on 2021-07-09
Introducing a What’s New section inside the mobile app. Stay on top of updates and get detailed information on improvements & new capabilities.
version 6.14
posted on 2021-06-18
This version supports the new agent privileges that are being introduced for all Freshdesk users.
version 6.11
posted on 2021-02-24
- Introducing independent service tasks for Field Service Management. With this, you can create service tasks that are not associated with a support ticket.
- We’ve made a small change to the reply bar on all tickets. Hope you like it!
version 6.10
posted on 2021-02-03
Season’s Greetings!
- Introducing Christmas theme on Freshdesk. Enable the theme on the web portal and get the festive feel on mobile too!
- For field technicians, we’re introducing Service task views. You can now quickly switch between filtered views on the app. PS: You’ll also notice a new status filter ‘All unresolved’
version 6.9.0.1
posted on 2020-12-17
Check out the exciting updates in our latest version!
- Support for more languages - Bosnian, Bulgarian, Croatian, Greek, Lithuanian, Serbian, Slovak, Slovenian, Ukrainian
- Search capability for field technicians
- Improved search experience for all
- Custom apps support for field service management
- Some bug fixes
version 6.7
posted on 2020-11-10
Introducing the notification schedule feature!
You can now choose the days & time periods during which you wish to receive notifications on the app.
version 6.6.3.1
posted on 2020-10-27
We've fixed a bug that crept in with the previous update in older versions of Android.
version 6.6.2
posted on 2020-10-06
The Freshdesk app is now available in 8 more languages - Danish, Finnish, Hungarian, Italian, Polish, Swedish, Turkish, Vietnamese! We've also fixed some Facebook & Twitter bugs in this update.
version 6.6
posted on 2020-08-28
. A few minor design tweaks to smoothen your supporting experience on all Android devices
. Bug fixes
version 6.5
posted on 2020-08-28
With this update, we're introducing advanced ticket scope. You will have appropriate access to all tickets. We've also squashed a few bugs!
version 6.4
posted on 2020-07-21
Field technicians can now update customer's location coordinates with our new geotagging feature.
version 6.3
posted on 2020-07-10
Minor enhancements and bug fixes.
version 6.1
posted on 2020-05-15
- You can now opt to receive instant push notifications on the app for reminders & escalations on first response & resolution times.
- Bug fixes and improvements
version 6.0
posted on 2020-04-28
Introducing Offline mode in field service management. Field technicians can now access task details and service location in the Freshdesk mobile app even when they do not have network connectivity.
version 5.12.1
posted on 2020-03-18
1. You can now view all service tasks associated with a support ticket and also easily identify a service task in a list
2. Field technicians can edit appointment date & time through the app
3. We have also fixed some keyboard issues
version 5.12
posted on 2020-03-16
1. You can now view all service tasks associated with a support ticket and also easily identify a service task in a list
2. Field technicians can edit appointment date & time through the app
3. We have also fixed some scrolling and cursor issues!
version 5.11
posted on 2020-03-05
Support your customers in more languages through the app - Thai, Malay, Bahasa & Chinese (simplified & traditional)!
version 5.10
posted on 2020-02-17
What’s new
- Field technicians now have access to custom filters for their service tasks to organize their day better
- We’ve squashed a few bugs related to the app crashing.
- If you’ve been having issues with push notifications, install this update! We’ve squashed a few bugs.
version 5.9.1
posted on 2020-01-20
Squashed a few bugs related to timezones. We've also made some performance improvements to give you a better supporting experience 🙂
version 5.8.1
posted on 2020-01-06
1. Support agents can create new service tasks for tickets from the 'More' option.
2. Field technicians can obtain customer signatures before resolving service tasks.
3. Bug fixes
version 5.7
posted on 2019-12-09
Introducing signatures for service tasks! Field technicians can easily obtain confirmation signatures from customers after task completion.
Also, we've fixed some bugs and made some improvements to the translations 🙂
version 5.6
posted on 2019-11-25
For support agents:
1. You can now search for companies and view their details
2. Ticket conversations will be displayed in the order of your preference
version 5.5
posted on 2019-11-19
1. We've revamped the time log feature for support agents and enabled it for field technicians. You can start & stop timers for each time log and swipe to perform quick actions.
2. We've also fixed some bugs for support agents of teams using Field Service Management.
version 5.4.1
posted on 2019-10-30
1. Freshdesk's service task links can now be opened with the app.
2. Field agents can filter service tasks with a custom date range
3. Agents can make calls to customers using the native phone dialer. Alternatively, the contacts' phone numbers (and email ID) can be copied.
4. We've fixed A LOT of bugs for both support as well as field agents.
5. Also, the app will load quicker with this update!
version 5.3
posted on 2019-09-10
1. You can easily reach our support team using the revamped in-app feedback form.
2. Also, this version includes more translation and general bug fixes!
version 5.2
posted on 2019-09-06
This version includes support for the new unified login experience across Freshworks products.
version 3.6.1
posted on 2016-11-04
We wanted to fix just a crash. That crash that let our customers down, that crash we pulled an all nighter to fix. But the product manager being product manager, managed to bargain to get a feature in this time as well ;),Launching app shortcuts - works on Android 7.1 and greater, allowing you to quickly create new tickets, go to recent ones you've viewed and search them all.
